| Customer Relationship Management (CRM) brings you closer to your customers and prospects from one easy-to-use and robust system. Maximizer CRM gives you one holistic view of your customers and prospects with simple access on premise, on line or in the field with Mobile CRM. Maximizer CRM brings together information from all data sources within the organisation, as well as from outside if needed, to give one, holistic view of each customer in real time. This allows customer-facing employees to make quick yet informed decisions, identify opportunities and track all customer activity. Your customers today have greater expectations than ever for rapid response. Maximizer Software can help your business attract new prospects and be more productive by mobilising your workforce and accelerate growth by streamlining sales and customer service. Key Benefits of Maximizer CRM for your Customer Service cases: • Reduce workload with automated processes and self-service. • Maximise customer satisfaction by keeping the lines of communication open and efficient. • Integration with account packages such as Sage Line 50, MS Dynamics and Quickbooks • Customer Service Case Management: Effectively track, manage and resolve all inbound call issues and field service cases, including collaboration across organisational boundaries. Create trouble tickets complete with details you can track and search on, including case number, queue, product, category, assignment and more. • Monitor and respond: Ensure every issue is resolved so customer satisfaction remains high. Escalate cases and be automatically notified of overdue cases and other critical incidents using Workflow Automation, powered by KnowledgeSync. • Automatic case creation: With one click, create a trouble ticket based from an email inquiry to assign it to the appropriate person. Access Anytime, Anywhere, Anyhow Giving you the information you need at your fingertips to win more sales -quicker Mobile access to customer information is no longer a luxury. It is an essential tool that improves your productivity, boosts your sales and your customer retention, and has a positive impact on your bottom line. Delivering the functionality and flexibility to meet the way you and your business works. MaxMobile CRM brings us one step closer to a smartphone-only workforce. • Get the edge on your competitors to win more deals • Reduce staff downtime and increase field productivity with access to customer information at all times • Increase customer face time by reducing time spent on administration in the office. • Build customer intimacy by reviewing up-to-date customer details before a meeting • One-click access to maps and directions from customer records • Improve sales forecast accuracy through real-time updates from the field • Increase CRM data accuracy: an easy-to-use interface on familiar mobile device increases the likelihood that sales reps will update customer information Key Benefits for Sales • Win more business by shortening the sales cycle with sales staff having real-time information about contacts, opportunities, orders, payment history and business critical knowledge • Get greater insight for better informed decisions faster with one-click, one-touch access to critical customer and sales information • Get the edge on your competitors to win more deals • Win more deals by using best practices sales processes in your sales cycle • Forecast sales more accurately for better intelligence into your business Key Benefits for Management: • Optimise resources and maximise productive by gaining visibility into team performance to guide resources • Automate Processes to Ensure High Quality Service • Executive Dashboard: Visualise cases entered, resolved, and abandoned with the Daily Dashboard, complete with drill-down for deeper analysis. • More out-of-the-box reports: Over 175 standard reports including case assignment, monitoring, billing, plus case category and product analysis. • Analyse staff case workloads to maximise customer satisfaction. Implement Maximizer CRM into your franchise today to see the instant benefits of a 360 view of your organisation, get closer to your prospects and seal your sales wins, and streamline your customer service to churn out improved case resolutions and shorten customer case queries. Call Maximizer today on +44 (0)845 555 99 55 to talk about CRM in your organisation, how we can customise it to your needs and deliver a flexible, scalable and affordable system to you. |
Customer Relationship Management for franchises |
