Maximizer CRM Live makes it easy for your large or small business teams to collaborate and work with customers more effectively through proper time and task management, communications, Microsoft^® Outlook and Office integration and document management.

• Document the entire history of each customer’s lifecycle — tracking conversations, transactions and incidents to help deliver greater value over time.
• Schedule appointments, meetings and your work and personal time effectively with Maximizer CRM's integrated business calendar. Time management has never been easier for small to medium-sized businesses.
• Plan a series of tasks with Action Plans to a consistent set of best practices and ensure nothing slips through the cracks.
• Use Action Plan templates to manage projects, sales activities, or lead follow-up processes.

Sales force automation (SFA) with Maximizer CRM Live helps sales managers and executives and their teams exceed revenue targets with sales opportunity management, monitoring and forecasting.

• Stay updated on team, territory and individual performance, ensuring accountability and the required level of motivation within your sales organization.
• Keep tabs on your biggest deals by staying alerted to important changes in their status.
• Apply sophisticated, custom methodologies to better manage unique opportunities, or take advantage of simple Action Plans and built-in templates that keep straightforward deals moving ahead.
• Automatically assign leads and accounts based on territory rules ensuring that high potential opportunities flow to the appropriate teams and reps.

With a built-in email campaign engine, integrated with sales and service management, generate more targeted leads and close the loop with sales.

• Target customers and prospects quickly with relevant content using easy profiling and list management.
• Set-up automated processes for lead management, such as automatically responding to web inquiries with a series of emails and alerting the appropriate sales representative to follow up. Collect data from web forms directly into Maximizer CRM Live, including any custom fields.
• Automatically calculate campaign ROI — instantly see conversion rates, evaluate the cost of customer acquisition and interpret response rates to focus on what’s working.
• Track the progression and outcome of opportunities by campaign to determine the link between targeted marketing and closed deals.

Track, escalate and resolve customer service incidents. Effectively optimise service resources and frontline service representatives to dramatically increase productivity and improve customer satisfaction.

• Track, escalate and resolve customer service issues received through any incoming channel (phone, email or web) to ensure follow-through on every interaction.
• Resolve issues faster with a central repository of critical customer case details and a knowledge base of common incident resolutions.
• Deliver timely service by automatically notifying reps of new case assignments and overdue cases.
• Analyse case queues to ensure customer satisfaction and retention remains high.

With Maximizer CRM Live put actionable insight into the hands of sales, marketing and service managers and executives. Key performance metrics and status reports enable you to solve problems, seize opportunities and refine everyday processes.

• Gain actionable insight by checking your personalized dashboard for a visual snapshot of sales leads, opportunities and account status.
• Enhance your insight further by drilling down to view the data behind the metrics in a detailed list that can be formatted, sorted and exported to Excel.
• Analyse opportunities and adjust strategy accordingly with instant reports that deliver insight through sales pipeline funnels, lead summaries and forecast analysis.
• Gain a clear view of your overall service record with real-time access to critical customer service metrics through the dashboard.

Demos

Powerful, easy to use, deploy and maintain. Maximizer CRM Live offers an holistic view of all your sales, marketing and customer service activities from the cloud.

View our How to Guides here along with links to the user guide and Getting Started demos.

Maximizer CRM Live Overview & Highlights		Which Deployment Optionis Right for you?		Maximizer CRM Live System Requirements

In today’s competitive marketplace, businesses require technology that is flexible enough to meet their changing needs, while adding value in a cost-effective manner. Cloud-based offerings do just that by delivering feature-rich business tools to users while removing the need to manage and maintain complex hardware infrastructure and an in-house IT team and support systems.

Using your web browser, Maximizer CRM Live is a powerful business productivity solution that is easy to deploy, use and maintain. Powered by Microsoft^® Windows Azure^™, Maximizer CRM Live is built on a scalable, load-balanced robust platform, with a 99.5% uptime guarantee. There are no unique server requirements for using Maximizer CRM Live; rather customers pay a monthly fee for each unique user accessing Maximizer CRM Live.

Click here for more details on system requirements on Maximizer CRM Live